Casino Chan Terms & Conditions

These Terms & Conditions explain the rules for accessing and using Casino Chan, including account responsibilities, deposits, withdrawals, games, promotions, privacy and responsible gambling. Please read them carefully before registering or using any service. By accessing Casino Chan, you confirm that you understand and agree to these terms. If you do not agree, you should not use the website or its services.

Casino Chan operates under licence number 0000091 issued by the Tobique Gaming Commission and licence ALSI-202508056-FI2 issued by the Comoros Autonomous Island of Anjouan Financial Authority.

1. General conditions of use

These Terms & Conditions apply to your access to and use of the Casino Chan website, account services, games, promotions and any other features made available through the platform. They should be read together with any rules, notices, promotional conditions, privacy information and responsible gambling information displayed on the website. If a specific game, offer or service has additional conditions, those conditions will apply to that game, offer or service as well as these general terms.

You must use Casino Chan only for lawful purposes and in accordance with these terms. You are responsible for reading the current version of the terms before using the website. Casino Chan may update, replace or amend these terms from time to time. Changes may be published on the website and may apply from the stated effective date or, where no date is stated, from publication. Continued use of the website after an update indicates acceptance of the revised terms.

Access to gambling services may be restricted by law in some locations. You are responsible for checking whether online gambling is permitted where you live and for complying with all applicable Australian laws and any other laws that apply to you. Casino Chan does not invite anyone to use the website where doing so would be unlawful.

You must be of the legal gambling age that applies to your location before registering or playing.
You must not use Casino Chan if you are self-excluded, subject to a gambling restriction, or otherwise prohibited from using the services.
You must provide accurate, complete and current information when creating or maintaining an account.
You must not use another person’s account, permit another person to use your account, or allow anyone else to access your payment methods.
You must keep your login details confidential and notify Casino Chan through the available website support process if you suspect unauthorised access.
You must not use the website for fraud, money laundering, unlawful activity, abuse, harassment, or any attempt to interfere with its operation.

Casino Chan may refuse registration, restrict access, suspend an account or close an account where it reasonably considers that these terms, applicable law, security requirements or responsible gambling obligations may have been breached. Where appropriate and legally permitted, relevant information may be retained or disclosed to competent authorities, payment providers or service partners.

2. Accounts, identity and payments

Account information and verification

An account may be required to access some or all Casino Chan services. You may be asked to confirm your identity, age, location, source of funds or other information before an account is activated, while it is being used, or before certain transactions are completed. Verification requests are part of normal compliance and security procedures. You must provide documents and information that are genuine, readable and up to date when requested.

If information cannot be verified, appears inconsistent, or is not provided within a reasonable period, access to some services may be delayed or restricted. Any decision concerning an account will be made in accordance with applicable law and relevant internal procedures. You should update your account information whenever it changes.

Deposits and withdrawals

You may only use payment methods that are registered in your name or that you are authorised to use. Deposits must not be made from an anonymous, stolen, fraudulent or unauthorised source. Casino Chan may decline, reverse or review a transaction where there are security, verification, technical or compliance concerns. Your bank, card issuer or payment provider may apply its own conditions or fees.

You are responsible for checking transaction details before confirming a deposit or withdrawal. A request may be subject to identity checks, account review, payment processing procedures and any applicable game or promotional conditions. Processing times can vary depending on the method used, weekends, public holidays, technical issues and checks required by Casino Chan or a third-party provider. Casino Chan does not guarantee a particular processing time unless expressly stated for a specific service.

You should not deposit more money than you can afford to lose. Gambling funds must be treated as entertainment spending, not as a way to earn income, repay debts or solve financial difficulties. You remain responsible for any charges, taxes or reporting obligations that may apply to your transactions or winnings under the laws relevant to you.

Account closure and balances

You may request closure of your account through the available Casino Chan support or account process. Account closure does not remove obligations that arose before closure, including obligations connected with verification, transactions, disputes, misuse or responsible gambling restrictions. Any remaining balance may be reviewed before it is returned or otherwise handled in accordance with applicable law and these terms.

3. Games, promotions and responsible gambling

Games and results

Games must be used only in the manner shown on the website and according to the rules displayed for the relevant game. Results may be generated or recorded by technical systems designed for that purpose. Subject to applicable law, the recorded result of a game is the result used to determine the outcome. If a game is interrupted by a technical problem, Casino Chan may investigate the incident and take reasonable steps to correct any error.

Casino Chan does not guarantee uninterrupted availability of every game or feature. Maintenance, software updates, communication failures, third-party services, events outside reasonable control and other technical circumstances may affect access. You should not continue to place wagers if you believe the website or a game is displaying an error.

Promotions and offers

Promotions, bonuses, competitions and other offers may be made available from time to time. Each offer may have separate eligibility rules, expiry dates, wagering requirements, contribution rules, withdrawal conditions, account limits or other restrictions. You should read the specific terms of an offer before accepting or using it. If there is a conflict between these general terms and the specific terms of an offer, the specific offer terms will apply to that offer.

Casino Chan may amend, suspend or withdraw an offer where permitted by law, including where technical issues, suspected abuse, fraud or an error affects its operation. A person must not create multiple accounts, use misleading information, coordinate play improperly or otherwise attempt to obtain an offer unfairly. Promotional participation may be restricted where required for compliance or responsible gambling reasons.

Responsible gambling

Gambling should be an enjoyable leisure activity, not a source of financial security. Set a budget before you play, decide how much time you can spend, and stop when your limit is reached. Do not chase losses, borrow money to gamble, gamble to deal with stress, or play when affected by alcohol or other substances.

Use any available deposit, loss, spending or session controls to help manage your play.
Take regular breaks and review how often and how much you are gambling.
Consider self-exclusion if gambling is no longer enjoyable or is affecting your finances, relationships, work or wellbeing.
Seek independent support if you are concerned about your gambling or someone else’s gambling.
Contact Casino Chan through the support options shown on the website if you need help locating responsible gambling tools.

Responsible gambling tools are intended to support informed choices, but they do not replace personal responsibility or professional advice. If gambling is causing immediate financial, emotional or personal harm, stop using the service and seek appropriate assistance.

4. Privacy, intellectual property and liability

Privacy and communications

Personal information is handled in accordance with the Casino Chan Privacy Policy and applicable privacy laws. Information may be collected and used to provide services, maintain account security, process transactions, verify identity, meet legal obligations, improve the website and communicate with you about your account. You should review the Privacy Policy for information about collection, use, storage, disclosure and your available rights.

You may receive service messages relating to your account, security, transactions, legal notices or changes to the website. Marketing communications may be subject to applicable consent and unsubscribe requirements. You should ensure that the contact information in your account remains accurate so that important notices can reach you.

Website content and intellectual property

The Casino Chan name, website design, text, graphics, software, logos and other content may be protected by intellectual property laws. Unless permission is given or the law allows it, you must not copy, reproduce, modify, distribute, publish, sell, reverse engineer or commercially exploit website content. You may use the website for personal, non-commercial purposes in accordance with these terms.

Links to third-party websites or services may be provided for convenience. Casino Chan is not responsible for the content, availability, security, privacy practices or terms of third parties. You should review their conditions before using an external service or providing information to it.

Disclaimers, complaints and governing law

To the extent permitted by law, Casino Chan is not responsible for loss caused by your failure to protect account details, your use of an unsuitable device or connection, inaccurate information supplied by you, unauthorised access resulting from your actions, or events outside reasonable control. Nothing in these terms excludes, restricts or modifies a right, guarantee, condition or remedy that cannot lawfully be excluded, restricted or modified.

If you have a question or complaint, use the support or contact process made available on the Casino Chan website and provide enough information for the matter to be reviewed. You may be asked to confirm account details or provide transaction information. Complaints will be considered in accordance with applicable procedures and law. Any dispute relating to these terms or your use of Casino Chan will be handled under the laws and courts that have authority over the relevant matter, unless applicable law requires another process.

If any part of these terms is found to be invalid or unenforceable, that part will be read down or removed to the extent necessary, while the remaining terms continue to operate. A failure to enforce a provision immediately does not mean that the provision has been waived. These terms, together with the policies and specific conditions referred to on the website, form the agreement governing your use of Casino Chan.