Responsible Gaming

Casino Chan supports a safer approach to online gambling. Gambling should be an enjoyable leisure activity, not a way to make money, manage financial pressure or escape personal problems. Set clear limits, understand the risks and only gamble with money you can afford to lose.

Casino Chan operates under licence number 0000091 issued by the Tobique Gaming Commission and licence ALSI-202508056-FI2 issued by the Comoros Autonomous Island of Anjouan Financial Authority.

Gamble responsibly

Gambling involves risk, and outcomes are determined by chance. No strategy can guarantee a win, and previous results do not predict future results. A losing result does not make a win more likely on the next bet. Treat every wager as entertainment and accept that the money used for gambling may be lost.

Before you play, decide how much time and money you are comfortable spending. Make your decisions in advance and avoid changing your limits because of a win or loss. A budget for gambling should come from spare funds after essential costs such as housing, food, utilities, transport, debts and other regular commitments have been covered.

Only gamble with money you can afford to lose.
Set a spending limit and a time limit before you start.
Keep gambling separate from essential household expenses.
Take regular breaks and avoid playing for longer than planned.
Never chase losses by increasing your bets or continuing after your limit is reached.
Do not borrow money, use credit intended for essentials or sell possessions to gamble.
Avoid gambling when you are upset, stressed, tired or under the influence of alcohol or other substances.
Do not view gambling as a source of income or a way to solve financial problems.
Keep your account details secure and never allow another person to use your account.
Consider discussing your gambling budget with someone you trust.

A win can also lead to risky decisions. Some players continue gambling because they feel they are on a winning streak or believe that a larger wager will produce a better result. Set limits when you are calm and follow them whether you are winning or losing. Walking away is part of responsible gambling.

Recognising gambling harm

Gambling harm can affect finances, relationships, work, study, health and emotional wellbeing. It can develop gradually, and people may not always recognise the impact at first. You may wish to review your gambling if it is taking more time, money or attention than intended.

Possible warning signs

Spending more time or money gambling than you planned.
Trying to win back money after a loss, often called chasing losses.
Feeling restless, irritable or anxious when you cannot gamble.
Hiding gambling activity, losses or account information from family and friends.
Borrowing money, using savings or missing bills because of gambling.
Neglecting work, study, family, friendships or other responsibilities.
Thinking about gambling frequently or finding it difficult to stop.
Gambling to cope with stress, loneliness, sadness, boredom or other difficult feelings.
Feeling guilt, shame or regret after gambling, but continuing to play.
Arguing with people close to you about gambling or its financial effects.

One warning sign does not automatically mean that a person has a gambling problem. However, if gambling is causing concern or affecting your life, taking action early can help. You do not need to wait until a crisis to ask for support. Speaking with someone you trust, setting a break or seeking professional advice can be useful first steps.

Questions to ask yourself

Can I stop gambling when I decide to stop?
Have I spent more than I intended or used money set aside for something else?
Have I tried to hide my gambling or losses from another person?
Has gambling affected my mood, sleep, relationships, work or study?
Have I borrowed money or considered borrowing to continue gambling?
Would taking a break or speaking with someone help me feel more in control?

Tools to help you stay in control

Casino Chan may provide account controls and safer-gambling options designed to help you manage your play. Depending on the option available to you, these may include deposit or spending limits, session reminders, breaks, account restrictions or a self-exclusion request. Availability and operation can depend on the relevant account process and applicable requirements.

Use limits before gambling rather than after you have started. A limit should reflect your personal budget and should not be based on an expected win. If you set a limit, do not try to work around it by opening additional accounts, using another person’s account or asking someone else to place bets for you.

Taking a break or self-excluding

If you want to stop gambling for a period, consider requesting a break or self-exclusion through the account support process. Self-exclusion is intended for people who want to prevent or restrict their access to gambling. During a self-exclusion period, do not attempt to access gambling services through another account or another person.

If you believe your gambling is becoming difficult to control, ask for a longer restriction and seek independent support. Account tools can assist with access and spending, but they are not a substitute for professional financial, health or counselling advice. If you have an urgent concern about your safety or wellbeing, contact emergency services or a suitable crisis support service in Australia.

Practical steps

Review your account activity and compare it with your intended budget.
Use reminders to avoid extended sessions.
Remove saved payment methods if they make it easier to spend impulsively.
Tell a trusted person that you are taking a break or setting limits.
Avoid keeping gambling applications or websites readily accessible if you are trying to stop.
Contact Casino Chan through the available account support channel if you need help with a restriction or safer-gambling option.

Support in Australia

Support is available for people affected by gambling, as well as partners, family members and friends. Gambling Help Online provides information, tools and professional support for people in Australia who are concerned about gambling. State and territory services may also offer counselling, financial guidance and other assistance. You can search for current services through official Australian government and health-service websites.

A qualified counsellor can help you understand your gambling, make a plan, manage urges and address related concerns such as debt, stress or relationship difficulties. Financial counsellors can help with budgeting and financial arrangements. Support is confidential, and asking for help is a practical step rather than a sign of failure.

If you are supporting someone else, try to speak calmly and focus on the effect of gambling rather than blame. Encourage them to seek professional help, protect essential household finances and avoid providing money that may be used to continue gambling. You can also seek advice for yourself, even if the person gambling is not ready to ask for help.

Casino Chan encourages all players to make informed decisions and use the safer-gambling options available to them. If gambling no longer feels enjoyable or controlled, stop playing and seek support. Responsible gambling means knowing the risks, setting boundaries and taking action when those boundaries are difficult to maintain.