Contact Casino Chan

Need help with Casino Chan? Contact our support team at support@chancasino.best. We aim to make it straightforward to get assistance with your account, payments, website access or responsible gambling preferences.

Casino Chan operates under licence number 0000091 issued by the Tobique Gaming Commission and licence ALSI-202508056-FI2 issued by the Comoros Autonomous Island of Anjouan Financial Authority.

How to get in touch

For assistance, send a message to support@chancasino.best. Email is the recommended way to explain your question and provide any relevant information. Our support team will review your request and respond as soon as reasonably possible, usually within 24 hours. More complex matters may require additional checks or further information before they can be resolved.

To help us identify your account and deal with your request faster, please include the following where relevant:

The email address registered to your account or your Casino Chan username
A short, clear description of the issue or question
Relevant dates, transaction details or error messages, where applicable
Screenshots if they help show the problem, provided they do not expose unnecessary sensitive information

Common reasons to contact support

Account access, profile or verification questions
Deposit and withdrawal assistance
Questions about bonus terms and conditions
Technical problems, website errors or game access issues
Responsible gambling requests, including requests for account restrictions or other support

Please do not send your password or complete payment card details by email. If your request concerns account security or personal information, include only the details needed for support to investigate safely. Casino Chan may ask for further information where necessary to protect your account and meet applicable requirements.